Safeguarding Policy

  1. Policy statement


CWC is committed to prioritising the well-being of all children and adults at risk, promoting safeguarding in our sessions at all times, including all programmes and events we run.  This Policy strives to minimise risk, deliver a positive experience at our LiveWell Centre for everyone and respond appropriately to all safeguarding concerns/disclosures.


Use of terminology

Child: a person under the age of eighteen years.

Note that some legislation in Scotland defines a child as a person under sixteen years old. However, where there is any safeguarding concern, anyone under the age of 18 is regarded as a child.

Adult at risk of abuse or neglect: a person aged eighteen years or over who is, or may be, in need of community care services by reason of disability, age or illness; and is, or may be, unable to take care of, or unable to protect him or herself against abuse or neglect.

Safeguarding children: protecting children from abuse and neglect, preventing the impairment of children’s health or development, ensuring that they grow up in circumstances consistent with the provision of safe and effective care, and taking action to enable all children to have the best life chances.

Safeguarding adults at risk: protecting adults from abuse and/or neglect. Enabling adults to maintain control over their lives and make informed choices without coercion. Empowering adults at risk, consulting them before taking action, unless someone lacks the capacity to make a decision, or their mental health poses a risk to their own or someone else’s safety, in which case, always acting in his or her best interests.


(See appendix A for full glossary of terms).


  1. Scope


This Policy is applicable to all CWC Staff, LiveWell Centre Volunteers, CWC Leaders/Instructors and CWC Coaches. It is in line with national legislation and applicable across the UK.


  1. Responsibility for the implementation of the Safeguarding Policy, Code of Conduct and Reporting Procedure



  • EDWARD FISHER has overall accountability for this Policy and its implementation.
  • STEPHEN FINCH is responsible for updating this Policy in line with legislative developments.
  • All individuals involved in a CWC LiveWell Centre are required to adhere to the Policy and Code of Conduct.


Where there is a safeguarding concern/disclosure:

  • The individual who is told about, hears, or is made aware of the concern/disclosure is responsible for following the Safeguarding Reporting Procedure. Unless someone is in immediate danger, they should inform the CWC Safeguarding Officer, or the Safeguarding Officer of the organisation providing the session.
  • The CWC Safeguarding Officer is responsible for reporting safeguarding concerns to the CWC Board.
  • The CWC Safeguarding Officer is responsible for assessing all safeguarding concern/disclosures that are reported to them and should follow up as appropriate on a case-by-case basis, prioritising the well-being of the child/ adult at risk at all times. Dependent on the concern/disclosure, a referral may be made to:
  • The police in an emergency (999);
  • Local Authority Children’s Services:
  • Local Authority Adult Services:
  • Designated Safeguarding Officer (England only) for concerns/disclosures about a member of CWC Staff, LiveWell Centre Volunteers, CWC Leaders/Instructors and CWC Coaches .


  1. Breaches of the Safeguarding Policy, Code of Conduct and Reporting Procedure


Breaches of this Policy and/or failure to comply with the outlined responsibilities may result in the following:

  • Disciplinary action leading to possible dismissal and legal action;
  • Termination of current and future roles within CWC.


Actions taken by CWC Staff, LiveWell Centre Volunteers, CWC Leaders/Instructors and CWC Coaches who are engaged by CWC that are seen to contradict this Policy may be considered a violation of this Policy.

Where an appeal is lodged in response to a disciplinary action made by CWC, the individual should adhere to CWC appeal procedure.


  1. Related policies and guidance


CWC Appeals Procedure

  • If a person wishes to appeal a decision of CWC, they must serve a Notice of Appeal in writing  to STEPHEN FINCH within 28 days of receipt of notification of that decision. If the Notice of Appeal is not served within 28 days, the appeal shall not be considered unless it was not reasonably practical for submission within the time limit.
  • The Notice of Appeal shall set out the decision appealed against and the grounds upon which it is submitted.
  • Following receipt of the notice of appeal the CWC Board shall appoint an independent person and notify the parties of the person to review the appeal.
  • No later than 2 weeks after reviewing the appeal the CWC Board shall inform the individual concerned of the decision together with rationale. The decision of the appeal shall be final.


Codes of Conduct

All members of CWC Staff, LiveWell Centre Volunteers, CWC Leaders/Instructors and CWC Coaches agree to:

  • Prioritise the well-being of all children and adults at risk at all times
  • Treat all children and adults at risk fairly and with respect
  • Be a positive role model. Act with integrity, even when no one is looking
  • Help to create a safe and inclusive environment.
  • Not allow any rough or dangerous behaviour, bullying or the use of bad or inappropriate language
  • Report all allegations of abuse or poor practice to the Safeguarding Officer.
  • Not use any sanctions that humiliate or harm a child or adult at risk
  • Value and celebrate diversity and make all reasonable efforts to meet individual needs
  • Keep clear boundaries between professional and personal life, including on social media
  • Have the relevant consent from parents/carers, children and adults before taking or using photos and videos
  • Refrain from making physical contact with children or adults unless it is necessary as part of an emergency or congratulatory (e.g. handshake / high five)
  • Refrain from smoking and consuming alcohol during centre activities or coaching sessions
  • Ensure roles and responsibilities are clearly outlined and everyone has the required information and training
  • Avoid being alone with a child or adult at risk unless there are exceptional circumstances
  • Refrain from transporting children or adults at risk, unless this is required as part of a centre activity and there is another adult in the vehicle
  • Not abuse, neglect, harm or discriminate against anyone; or act in a way that may be interpreted as such
  • Not have a relationship with anyone under 18 for whom they are instructing or responsible for
  • Be acutely aware of the power that instructors and assistants develop over children/adults at risk in the coaching relationship and avoid any intimacy (sexual or otherwise)


All children and adults agree to:

  • Be friendly, supportive and welcoming to other children and adults
  • Play fairly and honestly
  • Respect staff and volunteers and accept their decisions
  • Behave, respect and listen to your instructor
  • Take care of your equipment and centre property
  • Respect the rights, dignity and worth of all participants regardless of age, gender, ability, race, culture, religion or sexual identity
  • Not use bad, inappropriate or racist language, including on social media
  • Not bully, intimidate or harass anyone, including on social media
  • Not smoke, drink alcohol or take drugs of any kind on CWC premises
  • Talk to the CWC Safeguarding Officer about any concerns or worries they have about themselves or others


This Policy and Code of Conduct is reviewed every two years (or earlier if there is a change in national legislation).

Next formal review is due September 2023.



Appendix A: Glossary of Terms


Safeguarding: protecting children from abuse and neglect, preventing the impairment of children’s health or development, ensuring that children are growing up in circumstances consistent with the provision of safe and effective care, and taking action to enable all children to have the best life chances. Enabling adults at risk to achieve the outcomes that matter to them in their life; protecting their right to live in safety, free from abuse and neglect. Empowering and supporting them to make choices, stay safe and raise any concerns. Beginning with the assumption that an individual is best-placed to make decisions about their own wellbeing, taking proportional action on their behalf only if someone lacks the capacity to make a decision, they are exposed to a life-threatening risk, someone else may be at risk of harm, or a criminal offence has been committed or is likely to be committed.


Abuse and neglect

Physical abuse: A form of abuse which may involve hitting, shaking, throwing, poisoning, burning or scalding, drowning, suffocating or otherwise causing physical harm to a child or adult at risk. Physical harm may also be caused when a parent or carer fabricates the symptoms of, or deliberately induces illness

Sexual abuse: Involves forcing or enticing a child or young person to take part in abusive sexual activities, not necessarily involving a high level of violence, whether or not the child is aware of what is happening. The activities may involve physical contact, including assault by penetration (for example, rape or oral sex) or non-penetrative acts such as masturbation, kissing, rubbing and touching outside of clothing. They may also include non-contact activities, such as involving children in looking at, or in the production of, sexual images, watching sexual activities, encouraging children to behave in sexually inappropriate ways, or grooming a child in preparation for abuse (including via the internet). Sexual abuse is not solely perpetrated by adult males. Women can also commit acts of sexual abuse, as can other children

Emotional abuse: The persistent emotional maltreatment of a child or adult at risk such as to cause severe and persistent adverse effects on their emotional development. It may involve conveying to a child/ adult at risk that they are worthless or unloved, inadequate, or valued only insofar as they meet the needs of another person; not giving them opportunities to express their views; deliberately silencing them or ‘making fun’ of what they say or how they communicate. It may feature age or developmentally inappropriate expectations being imposed, including interactions that are beyond a child’s or adult at risk’s developmental capability, as well as overprotection and limitation of exploration and learning, or preventing them participating in normal social interaction. It may involve seeing or hearing the ill-treatment of another. It may involve serious bullying (including cyber bullying), causing a child or adult at risk to feel frightened or in danger, or the exploitation or corruption of children. Some level of emotional abuse is involved in all types of maltreatment of a child, though it may occur alone.

Neglect: The persistent failure to meet a child’s/adult at risk’s basic physical and/or psychological needs, likely to result in the serious impairment of their health or development. It may involve a parent or carer failing to:

  • provide adequate food, clothing and shelter (including exclusion from home or abandonment);
  • protect a child/ adult at risk from physical and emotional harm or danger;
  • ensure adequate supervision (including the use of inadequate care-givers); or
  • ensure access to appropriate medical care or treatment.

It may also include neglect of, or unresponsiveness to, a child’s or adult at risk’s basic emotional needs. Neglect may occur during pregnancy as a result of maternal substance abuse.


Additional examples of abuse and neglect of adults at risk

Financial abuse: having money or property stolen; being defrauded; being put under pressure in relation to money or other property; and having money or other property misused.

Discriminatory abuse: treating someone in a less favourable way and causing them harm, because of their age, gender, sexuality, gender identity, disability, socio-economic status, ethnic origin, religion and any other visible or non-visible difference.

Domestic abuse: includes physical, sexual, psychological or financial abuse by someone who is, or has been a partner or family member. Includes forced marriage, female genital mutilation and honour-based violence (an act of violence based on the belief that the person has brought shame on their family or culture). Domestic abuse does not necessarily involve physical contact or violence.

Psychological abuse: including emotional abuse, threats of harm or abandonment, deprivation of contact, humiliation, blaming, controlling, intimidation, coercion, harassment, verbal abuse, isolation or withdrawal from services or supportive networks.

Organisational abuse: where the needs of an individual are not met by an organisation due to a culture of poor practice or abusive behaviour within the organisation.

Self-neglect: behaviour which threatens an adult’s personal health or safety (but not that of others). Includes an adult’s decision to not provide themselves with adequate food, clothing, shelter, personal hygiene, or medication (when indicated), or take appropriate safety precautions

Modern slavery: encompasses slavery, human trafficking, criminal and sexual exploitation, forced labour and domestic servitude. Traffickers and slave masters use whatever means they have at their disposal to coerce, deceive and force individuals into a life of abuse, servitude and inhumane treatment.

  • A person who is being abused may experience more than one type of abuse
  • Harassment, and bullying are also abusive and can be harmful
  • Female Genital Mutilation (FGM) is now recognised as a form of physical, sexual and emotional abuse that is practised across the UK
  • Child Sexual Exploitation is recognised as a form of sexual abuse in which children are sexually exploited for money, power or status
  • Child trafficking is recognised as child abuse where children are often subject to multiple forms of exploitation. Children are recruited, moved or transported to, or within the UK, then exploited, forced to work or sold
  • People from all cultures are subject to abuse. It cannot be condoned for religious or cultural reasons
  • Abuse can have immediate and long-term impacts on someone’s well-being, including anxiety, depression, substance misuse, eating disorders and self-destructive Conducts, offending and anti-social Conduct
  • Those committing abuse are most often adults, both male and female. However, child-to-child abuse also takes place.


EDWARD FISHER LiveWell Centre Kew +44 7414 447747



CWC a Company Limited by Guarantee Co No 10650578 Private Independent Registered Charity No 1179540

APPENDIX B Incident Report Form

Try and keep the process friendly rather than formal; the child or adult at risk should be made to feel as comfortable as possible during this stressful process.

Interviewer’s details



Child’s/Adult at risk’s details



Parent’s/Carer’s details




Date of birth:


Record what was said and reported (use additional paper as required)

Signed by interviewer, as above:


Action taken (Safeguarding Officer):

Reported to Designated Person? Date/time incident reported: Details of advice received:


Reported to which Police Station? Name of Officer reported to:

Date/time incident reported:

Details of advice received:



Contacted other organisations for advice? Date/time of call:

Which organisation(s):

Personal advice received from:

Details of advice received:

Signed by Safeguarding Officer:



Appendix C: What to do if a disclosure from a child or adult at risk is made to you:


  1. Listen carefully and calmly to the individual.
  2. Reassure the individual that they have done the right thing and what they have told you is very important.
  3. Avoid questioning where possible, and never ask leading questions.
  4. Do not promise secrecy. Let the individual know that you will need to speak to the Safeguarding Officer because it is in their best interest.  If you intend to speak to the Police or Social Care, you should let them know this too.
  5. Report the concern. In an emergency, call the police (999), otherwise talk to the Safeguarding Officer as soon as possible. Do not let doubt/personal bias prevent you from reporting the allegation.

Record details of the disclosure and allegation using the form (as at Appendix B), reporting a concern within 24 hours.



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