for

Visitors, Parents/Carers/Guardians, Children, Contractors and Staff, Activity Providers (Visitors)

The LiveWell Centre Kew (Centre) is a wonderful shared facility where members of the local community can access their NHS GP surgery and connect with others in the Centre, in Café Fika and through the health and well-being activities (Activities) on offer.  Please note that there will be patients (who may be children, vulnerable  or frail people) accessing the surgery via the Centre and Visitors are asked to be mindful at all times of people entering and leaving the surgery and the Centre and to have respect for all.  To preserve this calm and welcoming venue as a safe and enjoyable place, please adhere to the code of conduct below:

Opening and Closing Hours

• Opening and closing times of the LiveWell Centre Kew (Centre) vary throughout the year and are published on the Centre website.

• Opening and closing hours can change at short notice. When the Centre is closed, Visitors to the Centre should never attempt to access the Multi – Use Studio or the area laid out for Café Fika.

Conduct in the Centre

• All visitors must adhere to all notices, signs and information intended for the safety of you and others. LiveWell Kew will continue to follow the latest Government guidance with respect to Covid safety protocols.

• If you are undertaking a “Move Well” or “Chill Well” or “Pram to Player” Activity at the Centre, appropriate exercise attire should be worn and tops/shirts must be worn at all times.  Non-marking heel free PE shoes or trainers should also be worn when accessing the Multi – Use Studio.
• LiveWell Kew strives to provide a safe and inclusive environment for everyone. Should you have any concerns during your visit, please bring this to the attention of the Centre Manager or a Centre team member immediately. Please refer to our safeguarding policy on the Centre website for any further information.
• Visitors are prohibited from taking any photographs or videos while at the Centre.
• The Centre is a strictly non-smoking area.
• Any individuals / groups behaving in any way deemed by the Centre’s team or Activity Providers to be abusive, vulgar, racist, sexist, defamatory, sexually orientated or obscene or which will harass, distress, embarrass or inconvenience any person (including the Centre team or  Activity Providers) or which might restrict or inhibit the use and enjoyment of the facilities by any person will be asked to vacate the Centre.
• Dogs are not permitted on-site with the exception of guide/service dogs..
• Lost property found should be handed to the Centre Manager or a Centre team member or to the nearest available Activity Provider.
• Personal items should not be left unsupervised at the Centre at any time. LiveWell Kew accepts no responsibility for items lost, stolen or damaged on the premises.
•  Visitors must not cause any intentional, malicious or negligent damage to property or assets of the Centre.
• Food and drinks (apart from sealed water bottles and baby feed) may not be brought into the Centre.
• Care should be taken when using the smoothie bikes. These are only to be used when Café Fika is open, under supervision of the Centre Manager, a member of the Centre  Team or a barista at Café Fika.
• All visitors are also required to read the Centre safeguarding policy – please see the Centre website.

Supervision of Children at the Centre

• Visitors should note that there may be vulnerable or frail people visiting the GP surgery and the Centre and it is essential that children are supervised at all times by parents/carers outside the Activities in the Multi Use Study and in Cafe Fika in order that such people can continue to feel comfortable and confident using the Centre. In particular, children are not permitted to run, scoot or bike around the Café Fika area or the Centre or to shout loudly.
• All children attending the Activities at the Centre should have a responsible Parent/Adult Carer with them on-site for the duration of the Activity. Activity  Providers should be notified of the identity of the specified responsible person for each child before each Activity commences. Children will not be allowed to leave the Multi Use Studio after the Activity unless the identified Parent/Adult Carer is present.
• Children should never be left unattended at the Centre. LiveWell Kew and its Activity Providers accept no responsibility for children once they have left the Multi Use Studio area. Any activities taking place within the Café Fika area (such as coffee mornings or storytime sessions) take place within an area open to the public and all children must be supervised during these activities.
• In particular, children always need to be accompanied to the toilet with a responsible Parent/Adult Carer.
• Riding of children’s bicycles, skateboards, and scooters is prohibited inside the Centre and in the area immediately outside the Centre; these may be stored in the designed “pram” area at the Centre entrance before entering the Centre.
• Buggies and prams may be brought to the Centre and are welcomed; these should be stored in the designed “pram” area at the Centre entrance before entering the Centre.
• Nappy Changing facilities and accessible toilets are provided at the Centre and visitors are encouraged to use these facilities and leave them in a clean and tidy state.
• Breast Feeding is welcomed and supported at the Centre.

Accidents at the Centre

• If you or your child suffer an injury on the premises during a coached or supervised Activity in the Multi Use Studio, it is your responsibility to report this to the leader of the Activity or the Centre Manager immediately.
• If you suffer an injury on the premises, it is your responsibility to report it to the Centre Manager immediately.
• Visitors must inform the Activity provider of any medical condition or disability which may be relevant to the person booked into an Activity. Visitors must also notify them of any change or deterioration of any such medical condition or disability. Such information will be kept confidential and such issues will be handled with discretion.
• The First Aid kits at the Centre are  located within the Multi Use Studio by the sink and by the lift (this kit can be accessed by asking the Centre Manager).
• The de-fibrillator is situated in the GP surgery.

Parking

• Accessible parking details are available on request to the Centre Manager. At no time should vehicles be parked immediately outside Centre on the roundabout/public highway; this area should also not be used to drop off. There is free parking at the Kew Retail Centre, which immediately adjoining the Centre.
• Bicycles may not be brought into Centre and should be parked outside on the bike racks. The nearest bike racks are outside Sports Direct just past the bus stop in the Kew Retail Centre.

Contact Details

Centre Manager:      Edward Fisher

Telephone: +44 7414 447747

Email:  ef@c-w-c.uk

September 2021